NaturePro Wellness
Industry: Natural Products
The Challenge
NaturePro Wellness was struggling with their traditional call center model. With 12 sales agents in Puerto Rico facing declining sales and high customer price resistance ($70 for single units, $130 for three units), the company was seeing diminishing returns on their $5,000 monthly marketing investment. Sales agents were leaving due to low commissions, and customer acquisition costs were unsustainable.
Our Solution
Implemented AchieveApex's AI-powered WhatsApp automation system to replace the traditional call center. This allowed for a complete restructuring of their pricing model and marketing strategy. The AI system was trained to handle customer inquiries, objections, and complete sales transactions automatically.
Implementation Details
- Replaced call center with AI-powered WhatsApp system
- Reduced marketing spend from $5,000 to $500 monthly
- Restructured pricing: $40 for single unit, $70 for two units
- Automated customer service and sales process
- Implemented 24/7 availability for customer inquiries
Key Results
90%
Cost Reduction
In operational costs
Day 1
Success
AI outperformed previous team
43%
Price Reduction
More affordable for customers
800%
Marketing ROI
Increased return on investment
"The transformation was immediate. On day one, our AI system outperformed our entire previous call center team while significantly reducing our operational costs."