Create a Support Ticket
Create a new support ticket in your organization.
Endpoint
POST/support-tickets
Request
Response
json
Request Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
organization_id | Number | Yes | ID of the organization |
inbox_channel_id | Number | Yes | ID of the inbox channel |
contact_id | Number | Yes | ID of the contact |
subject | String | Yes | Subject of the ticket |
status | String | Yes | Ticket status ("open", "pending", "closed", "waiting_customer") |
priority | String | No | Priority level ("low", "medium", "high", "urgent") |
tags | Array | No | Array of tags for categorization |
assigned_user_id | Number | No | ID of the user to assign the ticket to |
assigned_ai_assistant_id | Number | No | ID of the AI assistant to assign the ticket to |
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