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Error 130403
130403Business Has Been Blocked
Sender issue:This is a problem with your business account or API configuration.
What this error means
Meta has blocked your business from sending WhatsApp messages. This is a severe restriction typically resulting from policy violations, high complaint rates, or prohibited content. It is similar to error 131031 (account locked) but may indicate a more serious violation.
Common causes
- •Severe or repeated policy violations.
- •Prohibited products or services (firearms, drugs, adult content, etc.).
- •High rate of user complaints and blocks.
- •Failed business verification or mismatched business data.
- •Unauthorized integrations or use of the API.
How to fix
- Check your account status in the Business Support Home.
- Use the Health Status API to understand the specific restriction.
- Review Meta's Commerce Policy and WhatsApp Business Policy for violations.
- File an appeal through the Business Support Home.
- Verify all your business details are accurate and up-to-date.
- Contact Meta support with your business ID and error details.
When this cannot be fixed
Permanent bans for severe violations (e.g. selling prohibited goods) may not be reversible.