Back to WhatsApp Error Codes
Error 131000
131000Something Went Wrong
Platform issue:This is a Meta/WhatsApp platform-level issue.
What this error means
This is a generic catch-all error from Meta indicating an internal failure. It typically means something went wrong on Meta's servers during message processing. These errors are usually transient and resolve on their own.
Common causes
- •Temporary server-side issues on Meta's infrastructure.
- •Internal API or GraphQL call failures.
- •Rate limiting or infrastructure overload.
How to fix
- Retry the message after a short delay (1–5 minutes).
- If the error persists, try creating a new app in the same business account and reconfigure your token and webhook.
- Open a Direct Support ticket with Meta, including the request/response data, timestamps, and error logs.
When this cannot be fixed
These errors usually resolve on their own. If they persist for more than a few hours, it likely indicates a deeper infrastructure issue on Meta's side that requires their support team to investigate.