Back to WhatsApp Error Codes

Error 131053

131053

Media Upload Error

Sender issue:This is a problem with your business account or API configuration.

What this error means

When you send a message with media (image, video, document, audio), WhatsApp needs to upload and process the media. This error means the upload failed, typically because the file does not meet WhatsApp's requirements.

Common causes

  • The file format is not supported by WhatsApp.
  • The file exceeds WhatsApp's size limits (16 MB for most media, 100 MB for documents).
  • The MIME type in the request does not match the actual file content.
  • The file is corrupted or empty.

How to fix

  1. Verify the file format against WhatsApp's supported media types.
  2. Check the file size against WhatsApp's size limits.
  3. Ensure the MIME type in your API request matches the actual file type.
  4. Test by uploading the file manually to verify it is not corrupted.
  5. Check the error_data.details field for specific failure information.

External references