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Error 131052
131052Media Download Error
Platform issue:This is a Meta/WhatsApp platform-level issue.
What this error means
When a user sends you a media message (image, video, document, etc.), WhatsApp needs to download it to make it available to your application. This error means that download failed — the media file may be inaccessible, corrupted, or there was a network issue on Meta's infrastructure.
Common causes
- •The media file is no longer available on WhatsApp's servers.
- •Network or infrastructure issues on Meta's side.
- •The media file is corrupted or was not fully uploaded by the sender.
- •API token or permission issues preventing media access.
How to fix
- Check the error_data.details field in the webhook payload for more specific information.
- Ask the user to resend the media file.
- Verify your API access token has the correct permissions for media downloads.
- Try again after a short delay if it appears to be a transient network issue.
When this cannot be fixed
If the original media file is corrupted or was deleted by the sender, it cannot be recovered. Ask the user to send it again.